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Frequently Asked Questions

Need help? Find answers to most common questions about the brand, using the site, how to order, shipping, returns, products and their care.
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Updated: September 2024

1. About Us
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2. Products
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3. Maintenance
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4. Second life
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5. Delivery
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6. Order and payment
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7. Returns
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8. Use of the website

1. About Us

What is Caussün?

Caussün is the translation of chausson in Provençal.

And this slipper is totally eco-friendly and unique.

This organic slipper is a family story that began in 2020 in the South-East of France.

The creators of CAUSSÜN ensure their passion for a job well done, useful and pleasant, by shipping their creations in 100% recyclable fabric bags, the slippers themselves are packaged in a reusable or compostable bamboo fiber bag.

Nothing is left to chance. Production is carried out by the world champions of shoe know-how, our neighbours and friends in Portugal.

Caussün, the eco-responsible slipper for a better world.

2. Products

Are Caussün slippers suitable for wide feet?

Yes, our slippers are suitable for all types of feet. But if your foot is really wide, then we advise you to choose the larger size.

Are the slippers waterproof?

No, our slippers are not waterproof. In order to optimize their quality, it is best to keep them indoors.

Where does our wool come from?

We pay particular attention to the selection of our materials to guarantee quality and eco-responsibility. Our wool, although “virgin”, is recycled wool. We source our supplies in Ardèche from a SCOP that has developed a method for recycling the short fibers of wool.

Where is Caussün production located?

The design of our products is done in France, in Marseille, and the art of our artisanal manufacturing is in Portugal.

The raw materials only come from France, Italy and Portugal because despite the obstacles, we do our best to stay as close to home as possible.

My pair of slippers has a defect, what should I do?

Contact our customer service immediately via the contact form or by telephone, attaching photos of your pair of slippers to your message.

3. Maintenance

How to wash CAUSSÜN slippers?

For the maintenance of your slippers we recommend dry cleaning first with Terre de Sommières or Bicarbonate of Soda which will neutralize odors for example. You can also try with a damp cloth with mild Marseille soap. As a last resort, delicate washing at 30° is possible.

4. Second life

How to compost your Caussün slippers?

At the end of their life, the wool parts, upper (upper part) and insole are candidates for compost after being separated from the PET outer sole. This part of the slipper therefore becomes a potential customer for compost. This compost can be used for the development of various plants and will avoid the production of waste.

What does the compostable part contain?

Rich in nutrients such as nitrogen, phosphorus or potassium, wool will improve soil fertilization and thus strengthen the life that develops there. This part can also be used to cover your outdoor potted plants and protect them from the cold.

These are untreated raw materials without any harmful substances which will be assimilated into the soil via biodegradation.

5. Delivery

Which countries do you ship to?

We currently ship to the following countries: France, Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, Gibraltar, Guernsey, Isle of Man, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino, Vatican, Denmark, Estonia, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Greenland, Finland, Greece, Iceland, Norway, Sweden and Turkey.

Your country does not appear? Contact us .

How much are the shipping costs?

For details of our delivery policy, please click here.

In non-EU countries, do I have to pay customs duties for import?

For orders outside the EU you will have to pay customs fees as well as any country-specific taxes and handling fees. Please inquire about the regulations in your country.

Which carrier will handle my order?

La Poste or Chronopost depending on the shipping method selected.

When will I receive my order?

Our delivery times are generally 3 to 4 working days. Shipments are made on Monday, Wednesday and Friday. However, for certain products the processing time may be longer, this will then be indicated in red on the product sheet when you make your purchase.

What should I do if I haven't received my order?

Please contact our customer service immediately via the contact form or by telephone .

6. Order and payment

The pair of slippers I want are no longer available.

In this case, an order is unfortunately not possible. However, we will be happy to inform you as soon as the desired pair is available again. Our slippers are restocked at regular intervals. Simply check their availability online or sign up for the alert.

What payment methods are available?

We offer different payment methods:

  • Payment via Paypal: When paying you will be redirected to the Paypal website at the end of the order process. Please log in with your Paypal details and confirm the payment. You will then receive a confirmation of your order on our website and by email.

  • Payment by credit card (Visa, Mastercard and American Express): If you pay with a Visa or Mastercard, a form from your credit card company may appear during the next step. In this case, your card will use a 3DS security procedure (Verified by Visa or Mastercard SecureCode). Please authorize the payment in the appropriate form. Only after this will you be redirected to the confirmation page and your order can be processed.

When will I be charged?

Your card will be debited when your order is validated. If you were to return the order to us, the amount of the order will be credited back to the payment method used.

I made a mistake in my order, what should I do?

Please contact our customer service immediately via the contact form . Depending on the status of the order, we will review your request. If it is still possible to change the data, you will be contacted promptly by email.

How can I get an order confirmation?

After validating your order, a confirmation will be sent to you automatically by email. However, if you do not receive a confirmation from us (message refused because treated as "spam"), please contact our customer service who will send you a new order confirmation manually.

How can I check the progress of my order?

The status of your order is visible directly in your account. In addition, we send an information email each time the status changes. Please check your spam if you have not received anything.

I was charged twice, what should I do?

Please contact our customer service immediately via the contact form or by telephone .

7. Returns

How can I exchange or return an item?

Returns are accepted until January 15, 2025 (new, unused items returned in their original packaging) and are the responsibility of the buyer . In the event of an exchange for the same model, lapantouflebio.com takes care of charge the cost of a new shipment . For your return requests, please contact us beforehand.

Here is the address to return your items to:

Alternativ'bio
35 Boulevard Baptistin Cayol
13008 Marseille
France

What to do if the refund amount is incorrect?

Please contact our customer service immediately via the contact form or by telephone .

8. Use of the website

I forgot my password, what should I do?

You can request a new password via the forgotten password link . We will then send you an email to reset it. Please check that you have received our message and that it has not been blocked by the spam filter of your email box. In case you are unable to register, you can contact our customer service directly via our contact form .

I can't add a pair of slippers to my cart?

First, please check that you have selected the correct size. Slippers that are out of stock are no longer available and therefore cannot be ordered. We do our utmost to keep our website technically up to date.

I received a discount voucher, how do I use it?

Insert this code in the box labeled “promo code” in your cart. After clicking on “apply promo code” the amount of your order will be automatically updated.

I wrote to support, but didn't get a response?

We try to process your request as quickly as possible. If you have not received a response, please also check your spam.

How do I delete my cart?

Click on the shopping cart symbol in the right corner and click “X” to make the pair of slippers disappear. The pair of slippers is then automatically removed from your shopping cart.

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Caussün is present on:

Need help?

Contact us

Delivery & Return

Q&A

Terms and Conditions

Legal notices

Learn more

Interview

Behind the scenes

Become a reseller

Business customization offer

Our hotel range

Collections

Slippers

Plaids

Bags

Soles

Sign up & get -10% on your first order!
Thanks for contacting us. We'll get back to you as soon as possible.

Caussün is present on: