Frequently Asked Questions

Need help ? Find answers to most common questions about the brand, L'use of the site, the operation of controls, the delivery, the returns, the products as well as their interview

About Us

CAUSSÜN, what is it?

Caussün is the translation of slipper in Provençal.

And this slipper is totally ecological and unique.

This organic slipper is a family story that started in 2020 in the South-East of France.

The creators of CAUSSÜN ensure their passion for a job well done, useful and enjoyable to the end by shipping their creations in bags made from recyclable 100% fabrics, the slippers themselves are packaged in a reusable or compostable bamboo fiber bag.

Nothing is left to chance. The production is done by the world champions of know-how in footwear, our neighbors and friends from Portugal.

Caussün, the eco-responsible slipper for a better world.

Use of the website

I'forgot my password, what should I do?

You can request a new password via the forgot password link. We will then send you an email to reset. Please check that you have received our message and that it has not been blocked by the spam filter of your mailbox. If you are unable to register, you can contact our customer service directly via our Contact form.

I can't add a pair of slippers to my cart?

First check that you have selected a size. Out of stock slippers are no longer available and therefore cannot be ordered. We make every effort to keep our website up to date from a technical point of view.

I'have received a discount voucher, how do I use it?

Insert this code in the box entitled “promo code” in your basket. After clicking on “apply promo code” the amount of your order will be automatically updated.

I'have written to support but have not yet received an answer?

We try to process your request as quickly as possible. If you have not received a response, please also check your spam.

How can I delete my cart?

Click on the shopping cart symbol in the right corner and click on “X” to make the pair of slippers disappear. The pair of slippers is then automatically removed from your basket.

Orders and payment

The pair of slippers I want is no longer available?

In this case, an order is unfortunately not possible. However, we will be happy to inform you as soon as the desired pair is available again. Our slippers are replenished at regular intervals. Just check their availability online or sign up for the alert.

What are the possible payment methods?

We offer different payment methods:

  • Payment via Paypal: during payment you will be redirected to the Paypal site at the end of the ordering process. Please log in with your Paypal data and confirm the payment. You will then receive a confirmation of your order on our website and by email.
  • Payment by credit card (Visa, Mastercard and American Express): if you are paying with a Visa or Mastercard, a form from your credit card company may appear during the next step. In this case, your card will use a 3DS security procedure (Verified by Visa or Mastercard SecureCode). Please authorize payment in the appropriate form. Only after that you will be redirected to the confirmation page and your order can be processed.
When will my card be charged?

Your card will be debited upon validation of your order. If you were to return the order to us, the amount of the order will be credited back to the payment method used.

I made a mistake in my order, what should I do?

Contact our customer service immediately via the Contact form. Depending on the order status we will review your request. In the event that it is still possible to modify the data, you will be promptly contacted by email.

How can I get an order confirmation?

After validating your order, a confirmation will be sent to you automatically by email. However, if you do not receive a confirmation from us (message refused because treated as “spam”), please contact our customer service who will send you a new order confirmation manually.

How can I check the progress of my order?

The status of your order is visible directly in your account. In addition, we send an information email each time there is a change in status. Please check your spam if you haven't received anything.

I'have been debited twice, what should I do?

Contact our customer service immediately via the Contact form or by phone.

Delivery

What countries do you ship to?

We currently deliver to the following countries: France, Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, Gibraltar, Guernsey, Isle of Man, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino, Vatican, Denmark , Estonia, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Greenland, Finland, Greece, Iceland, Norway, Sweden and Turkey. Your country does not appear ? contact us.

How much are the shipping costs?

Free delivery in mainland France on a selection of products, sent by Colissimo home 48h (La Poste).

Delivery in mainland France
€5.68 incl. VAT for delivery costs if less than or equal to 3 quantities of “La Sole”, dispatch by Colissimo domicile 48h (La Poste).

Other countries
Paid according to weight by Colissimo domicile 48h (La Poste) in the following countries.

From € 7.85:

Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

From € 9.09:

Zone 2: Isle of Man, Austria, Spain, Gibraltar, Guernsey, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino and Vatican.

From € 10.19:

Zone 3: Faroe Island, Denmark, Estone, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovenia, Slovakia, Sweden, Switzerland and Greenland.

In non-EU countries, do I have to pay import duties?

For orders outside the EU you will have to bear customs fees as well as taxes and any country-specific processing fees. Please find out about the regulations in your country.

Which carrier supports my order?

La Poste via the Colissimo service.

When will I receive my order ?

Our delivery times are generally 3 to 4 working days. Shipments are made on Monday, Wednesday and Friday. However, for some products the processing time may be longer, this will then be indicated in red on the product sheet when you purchase.

What if I haven't received my order?

Contact our customer service immediately via the Contact form or by phone.

Returns

How can I return or exchange an item?

Returns are accepted within 14 days from the date of receipt (new, unused items and returned in their original packaging) and are the responsibility of the buyer. In the event of an exchange, lapantouflebio.com bears the cost of a new shipment. For your exchange requests, please Contact us beforehand.

Here is the address to return your items to:

Alternative'bio
35 Boulevard Baptistin Cayol
13008 Marseilles
France

What can I do if the refund amount is incorrect?

Contact our customer service immediately via the Contact form or by phone.

Products

What size should I order?

Our slippers fit “normal”, so we invite you to choose your usual size. In case of hesitation, we specify that it is still more pleasant to have slippers that are too big than too small 🙂

Are CAUSSÜN slippers suitable for wide feet?

Yes, our slippers are suitable for all foot types. But if your foot is really wide, then we advise you to choose the larger size.

Are the slippers waterproof?

No, our slippers are not waterproof. In order to optimize their quality, it is preferable to keep them indoors.

Where does our wool come from?

We pay particular attention to the selection of our materials to guarantee quality and eco-responsibility. Our wool, although “virgin”, is recycled wool. We get our supplies in Ardèche from a Scop which has developed a method to recycle the short fibers of wool.

Where is CAUSSÜN production located?

The design of our products is done in France, in Marseille, and the art of our artisanal manufacturing is in Portugal.

The raw materials only come from France, Italy and Portugal because despite the obstacles, we do our best to stay as close to home as possible.

My pair of slippers has a default, what should I do?

Contact our customer service immediately via the Contact form or by phone attaching photos of your pair of slippers to your message.

Maintenance

How do I wash CAUSSÜN slippers?

For the maintenance of your slippers, we recommend dry washing first. You can also try with a damp cloth with mild Marseille soap. As a last resort, delicate washing at 30° is possible.

Didn't find an answer to your questions?
Do not hesitate to contact us from Contact form.