Free delivery in Metropolitan France *

Frequently Asked Questions

Need help ? Find answers to most common questions about the brand, I'use of the site, the operation of controls, the delivery, them returns, them products as well as their maintenance

About Us

Caussün is the translation of slipper in Provençal.

And this slipper is totally ecological and unique.

This organic slipper is a family story that started in 2020 in the South-East of France.

The creators of CAUSSÜN ensure their passion for a job well done, useful and pleasant to the end by sending their creations in recyclable 100% fabric bags, the slippers themselves are packaged in a reusable or compostable bamboo fiber bag.

Nothing is left to chance. The production is done by the world champions of shoe know-how, our neighbors and friends in Portugal.

Caussün, the eco-responsible slipper for a better world.

Use of the website

You can request a new password via the forgot password link. We will then send you an email to reset. Please check that you have received our message and that it has not been blocked by the spam filter in your email box. If you are unable to register, you can contact our customer service directly via our Contact form.

First check that you have selected a size. Out of stock slippers are no longer available and therefore cannot be ordered. We make every effort to keep our website up to date from a technical point of view.

Insert this code in the box entitled “promo code” in your basket. After clicking on “apply promo code” the amount of your order will be automatically updated.

We try to process your request as quickly as possible. If you have not received a response, please also check your spam.

Click on the shopping cart symbol in the right corner and click on “X” to make the pair of slippers disappear. The pair of slippers is then automatically removed from your basket.

Order and payment

In this case, an order is unfortunately not possible. However, we will be happy to inform you as soon as the desired pair is available again. Our slippers are replenished at regular intervals. Just check their availability online or sign up for the alert.

We offer different payment methods:

  • Payment via Paypal: during payment you will be redirected to the Paypal site at the end of the ordering process. Please log in with your Paypal data and confirm the payment. You will then receive a confirmation of your order on our website and by email.
  • Payment by credit card (Visa, Mastercard and American Express): if you are paying with a Visa or Mastercard, a form from your credit card company may appear during the next step. In this case, your card will use a 3DS security procedure (Verified by Visa or Mastercard SecureCode). Please authorize payment in the appropriate form. Only after that you will be redirected to the confirmation page and your order can be processed.

Your card will be debited upon validation of your order. If you were to return the order to us, the amount of the order will be credited back to the payment method used.

Contact our customer service immediately via the Contact form. Depending on the order status we will review your request. In the event that it is still possible to modify the data, you will be promptly contacted by email.

After validating your order, a confirmation will be sent to you automatically by email. However, if you do not receive a confirmation from us (message refused because treated as "spam"), please contact our customer service who will send you a new order confirmation manually.

The status of your order is visible directly in your account. In addition, we send an information email each time there is a change in status. Please check your spam if you haven't received anything.

Contact our customer service immediately via the Contact form or by telephone.


We currently deliver to the following countries: France, Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, Gibraltar, Guernsey, Isle of Man, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino, Vatican, Denmark , Estonia, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Greenland, Finland, Greece, Iceland, Norway, Sweden and Turkey. Your country does not appear ? contact us.

Free delivery in Metropolitan France on a selection of products, sent by Colissimo domicile 48h (La Poste).

Delivery in Metropolitan France
€5.68 incl. VAT for delivery costs if less than or equal to 3 quantities of “La Sole”, dispatch by Colissimo domicile 48h (La Poste).

Other countries
Paid according to weight by Colissimo domicile 48h (La Poste) in the following countries.

From €7.85:

Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

From €9.09:

Zone 2: Isle of Man, Austria, Spain, Gibraltar, Guernsey, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino and Vatican.

From €10.19:

Zone 3: Faroe Island, Denmark, Estone, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovenia, Slovakia, Sweden, Switzerland and Greenland.

For orders outside the EU you will have to bear customs fees as well as taxes and any country-specific processing fees. Please find out about the regulations in your country.

La Poste via the Colissimo service.

Our delivery times are generally 3 to 4 working days. Shipments are made on Monday, Wednesday and Friday. However, for some products the processing time may be longer, this will then be indicated in red on the product sheet when you purchase.

Contact our customer service immediately via the Contact form or by telephone.


Returns are accepted within 14 days from the date of receipt (new, unused items and returned in their original packaging) and are the responsibility of the buyer. In the event of an exchange, bears the cost of a new shipment. For your exchange requests, please Contact us beforehand.

Here is the address to return your items to:

35 Boulevard Baptistin Cayol
13008 Marseilles

Contact our customer service immediately via the Contact form or by telephone.


Our slippers fit “normal”, so we invite you to choose your usual size. In case of hesitation, we point out that it is still more pleasant to have slippers that are too big than too small.

Yes, our slippers are suitable for all foot types. But if your foot is really wide, then we advise you to choose the larger size.

No, our slippers are not waterproof. In order to optimize their quality, it is preferable to keep them indoors.

We pay particular attention to the selection of our materials to guarantee quality and eco-responsibility. Our wool, although “virgin”, is recycled wool. We get our supplies in Ardèche from a Scop which has developed a method to recycle the short fibers of wool.

The design of our products is done in France, in Marseille, and the art of our artisanal manufacturing is in Portugal.

The raw materials only come from France, Italy and Portugal because despite the obstacles, we do our best to stay as close to home as possible.

Contact our customer service immediately via the Contact form or by telephone attaching photos of your pair of slippers to your message.


For the maintenance of your slippers, we recommend dry washing first. You can also try with a damp cloth with mild Marseille soap. As a last resort, delicate washing at 30° is possible.

Didn't find an answer to your questions? Do not hesitate to contact us from Contact form.