Free delivery in mainland France from €39*.

Frequently Asked Questions

Need help? Find out the answers to most common questions about the brand, l'use of the sitethe operation of the controlsthe deliverythe returnsthe products as well as their maintenance.

About us

Caussün is the Provençal translation of chausson.

And this slipper is totally ecological and unique.

This organic slipper is a family story that began in 2020 in south-east France.

CAUSSÜN's designers take their passion for a job well done, useful and enjoyable to the very end by shipping their creations in 100% recyclable fabric bags, while the slippers themselves are packaged in a reusable or compostable bamboo fibre bag.

Nothing is left to chance. Production takes place in the world champions of shoe-making know-how, our neighbours and friends in Portugal.

Caussün, the eco-responsible slipper for a better world.

Products

Yes, our slippers are suitable for all types of feet. But if your foot is really wide, we advise you to choose the next size up.

No, our slippers are not waterproof. To optimise their quality, it's best to keep them indoors.

We pay particular attention to the selection of our materials to guarantee quality and eco-responsibility. Our wool, although 'virgin', is recycled wool. We source our wool from a Scop in the Ardèche region of France, which has developed a method for recycling short wool fibres.

Our products are designed in Marseille, France, and the art of handcrafting is in Portugal.

The raw materials come only from France, Italy and Portugal, because despite the obstacles, we do our utmost to stay as close to home as possible.

Contact our Customer Service immediately on contact form or by phone attach photos of your pair of slippers to your message.

Maintenance

To care for your slippers, we recommend dry-cleaning first with Terre de Sommières or Bicarbonate of Soda to neutralise odours, for example. You can also try a damp cloth with mild Marseille soap. As a last resort, you can wash at 30° delicate.

Second life

At the end of their life, the wool parts, upper and insole are candidates for composting after being separated from the PET outsole. This part of the shoe therefore becomes a potential compost customer. This compost can be used to grow various plants and avoid the production of waste.

Rich in nutrients such as nitrogen, phosphorus and potassium, the wool will help to fertilise the soil and enhance the life that develops there. This part can also be used to cover your potted outdoor plants and protect them from the cold.

These are raw, untreated materials that contain no harmful substances and will be assimilated by the soil through biodegradation.

Delivery

We currently deliver to the following countries France, Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, Gibraltar, Guernsey, Isle of Man, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino, Vatican, Denmark, Estonia, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Greenland, Finland, Greece, Iceland, Norway, Sweden and Turkey. Is your country not listed? Contact us.

Free home delivery in mainland France on a selection of products, sent by Colissimo 48h (La Poste).

Delivery in mainland France
From €2.26 including VAT for delivery of 3 or fewer quantities of "La Semelle", sent by Colissimo 48h (La Poste).

Other countries
Charge according to weight by Colissimo domicile 48h (La Poste) in the following countries.

From €7.85:

Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

From €9.09:

Zone 2: Isle of Man, Austria, Spain, Gibraltar, Guernsey, Ireland, Italy, Jersey, Portugal, United Kingdom, San Marino and Vatican City.

From €10.19:

Zone 3: Faroe Islands, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovenia, Slovakia, Sweden, Switzerland and Greenland.

For orders outside the EU, you will be responsible for any customs duties, taxes and handling charges specific to your country. Please check the regulations in your country.

La Poste or Chronopost depending on the shipping method selected.

Our delivery times are generally 3 to 4 working days. Deliveries are made on Mondays, Wednesdays and Fridays. However, for certain products, the processing time may be longer. This will be indicated in red on the product sheet when you make your purchase.

Contact our Customer Service immediately on contact form or by phone.

Ordering and payment

Unfortunately, it is not possible to place an order in this case. However, we will be happy to inform you as soon as the desired pair is available again. Our slippers are restocked at regular intervals. Simply check their availability online or sign up for the alert.

We offer different methods of payment:

  • Payment via Paypal: you will be redirected to the Paypal site at the end of the order process. Please log in with your Paypal details and confirm the payment. You will then receive confirmation of your order on our website and by e-mail.
  • Payment by credit card (Visa, Mastercard and American Express): if you pay by Visa or Mastercard, a form from your credit card issuer may appear during the next step. In this case, your card will use a 3DS security procedure (Verified by Visa or Mastercard SecureCode). Please authorise payment in the appropriate form. Only then will you be redirected to the confirmation page and your order can be processed.

Your card will be debited when your order is confirmed. If you need to return the order to us, the amount of the order will be credited back to the payment method used.

Contact our Customer Service immediately on contact form. Depending on the status of the order, we will examine your request. If it is still possible to modify the data, you will be contacted by email as soon as possible.

Once you have validated your order, a confirmation will be sent to you automatically by email. If, however, you do not receive a confirmation from us (message refused as being treated as "spam"), please contact our customer service department, who will send you a new order confirmation manually.

The status of your order can be viewed directly in your account. In addition, we send an information email each time there is a change in status. Please check your spam folder if you have not received anything.

Contact our Customer Service immediately on contact form or by phone.

Returns

The returns are accepted under 14 days as from the date of reception (new articles, not used and returned in their packing of origin) and are the responsibility of the purchaser. In the event of an exchange, lapantouflebio.com will cover the cost of a new shipment. For your exchange requests, we kindly ask you to contact us beforehand by opening a ticket in the "CONTACT" section.

Here is the address to which you can return your items:

Alternativ'bio
35 Boulevard Baptistin Cayol
13008 Marseille
France

Contact our Customer Service immediately on contact form or by phone.

Use of the website

You can request a new password via the forgotten password link. We will then send you an email to reset. Please check that you have received our message and that it has not been blocked by the spam filter in your inbox. If you are unable to register, you can contact our customer service department directly via our contact form.

First check that you have selected the correct size. Slippers that are out of stock are no longer available and therefore cannot be ordered. We make every effort to keep our website technically up to date.

Insert this code in the box labelled "promo code" in your basket. Once you have clicked on "apply promo code", the amount of your order will be automatically updated.

We will try to process your request as quickly as possible. If you have not received a reply, please also check your spam.

Click on the basket symbol in the right-hand corner and click on "X" to make the pair of slippers disappear. The pair of slippers will then be automatically removed from your basket.

Can't find the answer to your question? Don't hesitate to contact us at contact form.

Optimized by Optimole
5 free* if you subscribe to our newsletter
* For all orders over or equal to €45